Your letting agency runs on copy-and-paste. We fix that.
Excend builds automations for UK estate and letting agents — so enquiries get answered in minutes, compliance dates never slip, and your negotiators stop re-keying the same tenant details into four different systems.
Sound familiar?
- 01
A Rightmove enquiry lands at 7:40pm. Nobody replies until 10am. The applicant has booked three viewings with other agents by then.
ENQUIRY SPEED - 02
Your negotiator types the same applicant's name, phone and email into the portal response, the CRM, the referencing platform and the tenancy agreement. Four times. Every tenant.
RE-KEYING - 03
A gas safety certificate expired last Tuesday. Nobody noticed until the landlord called.
COMPLIANCE - 04
A landlord rings asking "any update on my property?" — because nobody sent one. Again.
LANDLORD COMMS - 05
Mid-tenancy inspections take 45 minutes on site and 90 minutes back at the desk writing them up.
INSPECTIONS
↓ These five labels reappear in the calculator below — tick yours.
None of this needs a new CRM. It needs the systems you already have to talk to each other.
What's the admin actually costing you?
Thirty seconds. No email needed to play.
What your admin currently costs
£36,288 / year
Three ways to work with us. Fixed prices. No discovery-call theatre.
Workflow Audit£495, one week
One 90-minute session with you and whoever runs your admin. We map where the hours leak — enquiry speed, re-keying, compliance, landlord comms, inspections — and you get a written report: each leak scored, what fixing it costs, what it saves per year, and the order to do it in. Real numbers from your agency, not industry averages. Yours to keep, whoever you build with.
Automation Buildfrom £2,500
We build the fixes, in your systems. Whether you run Reapit, Alto, Street, Jupix — or spreadsheets and inboxes — we connect what you already have rather than selling you new software.
Everything is built in your accounts, under your logins. No locked-away code, no black boxes, every workflow documented. If we part ways tomorrow, you keep it all — that's the point.
After the build — your choice
Own it: a half-day handover training your team to run, tweak and extend the automations themselves. Included in every build.
Or we run it: Keep-It-Running, from £350/month. We monitor, fix and extend. Something breaks at 9am, it's fixed by lunch.
The 7:40pm enquiry, fixed.ENQUIRY SPEED
One real automation, minute by minute. Office closed. Nobody touched anything.
- 19:40
An applicant enquires on Rightmove about a 2-bed flat.
Office closed 90 minutes ago.
- 19:44
The applicant receives a reply with available viewing slots and a booking link. They book Thursday, 5:30pm.
Response time: 4 minutes.
- 19:44
Name, phone, email, position and timescale land in your CRM as a new applicant record.
Nobody typed anything.
- 08:55
Your negotiator opens the day to a booked viewing and a complete applicant record — proceedable, looking to move within 8 weeks.
Next morning. First coffee.
Intergrated into your current software tooling. Fully Documented.
Enterprise engineering. Letting agent prices.
Excend is run by Calum Mackenzie — 20+ years as a senior engineer and engineering leader. The kind of hire that costs six figures a year, scoped to a £2,500 project.
The systems he's built cut executive reporting from a two-hour weekly job to real-time, dropped data lookups from days to under a minute, and replaced entire multi-department coordination efforts with 30 automated workflows. Your enquiry follow-up and compliance tracking are, frankly, the easy version of that problem.
No account managers. No juniors learning on your time. The person you talk to is the person who builds it.
Find out how much time you're losing.
The Automation Score takes 4 minutes and gives you a benchmark against other UK agencies — plus the three fixes with the fastest payback.
Get my Automation Score