Spot the money leaking from every job while you can still fix it.
Excend gives project-based M&E and FM contractors a repeatable office engine. See every job's margin, risk and capacity — live, not next Friday.
Put in one job. See what a half-point slip in margin really costs, and how much extra work you'd need to win to make it back. Or book a free 15-minute call (opens in a new tab).
I work with the tools you already own. No new system to learn.
If you run a project-based contractor, some of this will sound like your week.
Some of it won't — tell me where I've got it wrong.
Every job starts from scratch.
Same spreadsheets, same RAMS, same permits, copied from the last one — mistakes included.
Coordination is reactive.
The day gets planned by whoever shouts loudest.
Problems surface too late.
The margin's already gone by the time management finds out.
It all lives in two people's heads.
One of them is on holiday.
Recognise one of these? Put your own numbers on what it costs you each month.
Work out what standing still costs →Your engineers can scale. Can your office?
16 statements. Two minutes. You'll know exactly where your office is the bottleneck, and which of the four failure points is yours.
Free. No call required. Results on screen instantly.
You could win more work tomorrow. Could you run it?
Your business only moves as fast as its slowest step.
In most growing contractors, that step is in the office. The MD pricing every tender at 9pm. The job that waits for one person to set it up. The update that only arrives on Friday. Speed up anything else and nothing changes.
So we don't start with software. We start with the bottleneck.
Spot it. Sort it. Spin it.
Spot it.
Find the one step holding everything else up, and put a number on what it costs.
Sort it.
We fix it with whichever lever it needs:
- People — one clear owner, so nothing falls between two desks. Work handed out from whoever's the bottleneck, with a backup.
- Process — often just a one-page checklist, written by the person who does the job.
- Tools — the systems you already pay for, connected so nobody types the same job in three places.
Spin it.
Then we move to the next bottleneck. Each fix makes the next one easier.
No single lever is the answer. Software on its own gets ignored. Process on its own gets forgotten. People on their own burn out. We use whichever the bottleneck needs, one at a time.
Slow at first. Then it picks up speed.
- Week 1
- We work alongside your existing team on live jobs, getting to know how work really flows through the office, and identify the first bottleneck.
- Weeks 2–3
- The first quick win, live on real jobs.
- By day 90
- The flywheel's turning — templates, checklists and the routine work running itself around the tools you already own.
- Done means
- Your team has run it for 30 days without us.
We're not here to sell you another system to learn. We make the ones you've already bought actually earn their keep.
Twenty years fixing dysfunctional operations. No software to flog.
Most consultants sell you a tool and leave. Most software vendors sell you a licence and leave faster. Excend works alongside your team on live jobs — building the system with the people who'll actually use it, so it doesn't leave when we do.
And we don't measure success by what we built. We measure it by whether your team keeps it spinning once we've gone.
Who you'll be working with
Calum MacKenzie, founder
I've spent twenty years building and running teams, and untangling operations that grew faster than their processes. I've grown an engineering team from 5 people to 25, rebuilt systems that took support calls from 25 a week down to a handful, and turned a four-hour monthly report into one that builds itself.
Different industry, same lesson: when the setup underneath is right, people stop firefighting.
When you book a call, you speak to me. When we work together, I'm the one alongside your team.
Early, and honest about it.
Excend is early, and the client list is short. What's not short is the experience behind it — twenty years of untangling operations that grew faster than their processes. Right now I'm talking to contractor owners across the UK about where the office becomes the ceiling, and writing it up as an anonymised summary later this autumn. Ask and I'll send it, call or no call.
Start with one bottleneck.
A 15-minute call.
Nothing to prepare.
A few days working with and around your team.
On live jobs, not in a meeting room.
A game plan.
Your bottlenecks, in order, with what to fix first. Yours to keep, whether we work together or not.
Worth 15 minutes?
Tell me how your jobs run now. I'll tell you straight whether there's anything here worth fixing — and if there isn't, I'll say so.
No pitch, no prep.
Two minutes to find out whether your office is a repeatable engine or three people and a shared inbox.
Score my office