ExcendM&E · FM Operations
Case studies

Real work, real proof.

Friction removed, systems joined up, and teams given their time back. Each engagement is proof that the best fix usually feels like common sense.

01 · Visibility & Reporting

Numbers You Can Trust

From the board-meeting spreadsheet to numbers you can trust any day of the week

“The dashboard took days. Getting the numbers right took the work. That's what made it worth looking at.”

PlectoStripePipedrive4 min read
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Key outcomes
Board pack prep
4+ hours a month →Zero
Data sources
Manual copy-paste →Live from Pipedrive and Stripe
Revenue figures
Mixed currencies and fee types →One clean GBP recurring revenue figure
02 · Knowledge & Coordination

The Answer Service

Answers in seconds, without interrupting the one person who knows

“The questions didn't change. What changed was that nobody had to stop work to answer them.”

Slackn8nPipedriveKatana MRPJiraMCP4 min read
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Key outcomes
Time to an answer
4–6 hours →Seconds
Questions asked
Avoided →About 4x more
Extra software seats
Needed for every asker →None
03 · Sales Operations

Frictionless Velocity

Turning a won deal into a clean handover to delivery, without the chasing

“From Teams ping-pong to a handover that answers the questions before they're asked. Live in hours, not months.”

PipedriveMicrosoft TeamsNo-Code Automation4 min read
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Key outcomes
Time to Value
Months →Hours
Deal Handoff Process
Manual →Automated
Team Focus
High Noise →High Signal
04 · Manufacturing & Operations

Breaking the Legacy Ceiling

Replacing an outgrown MRP system with one built around how the business actually runs

“A working replacement in 48 hours. Feature parity in 14 days. The client owns all of its data.”

AirtableSharePointMicrosoft TeamsSlackXero5 min read
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Key outcomes
Time to Working Prototype
3–6 Months →48 Hours
Full Legacy Migration
Months →14 Days
Licensing Cost
High Per-Seat →Low & Scalable

More case studies coming. New results added regularly.